Refund policy

<h2>Evera Refund & Warranty Policy</h2>

<h3>Cancellation Window</h3> <p>You may cancel your order for a full refund within <strong>24 hours</strong> of purchase. After 24 hours, our engineering team begins the technical calibration and spectral alignment of your specific unit. Cancellations requested after this phase are subject to a 15% restocking fee to cover specialized labor and prep.</p>

<h3>Transit Insurance & Damaged Goods</h3> <p>Your investment is fully protected. If your unit arrives with a functional defect or transit-related damage, please follow these steps:</p> <ol> <li>Contact <strong>info@everaenergy.com</strong> within 24 hours of delivery.</li> <li>Provide clear photo or video evidence of the damage/defect.</li> <li>We will arrange a priority replacement of the unit at no cost to you.</li> </ol>

<h3>2-Year Professional Warranty</h3> <p>Your Evera system is covered by a 2-year limited warranty against manufacturing defects, including LED failure, power supply issues, or control board malfunctions. We provide the necessary parts or replacement units to ensure your recovery is not interrupted.</p>

<h3>Change of Mind</h3> <p>Due to the high weight (up to 44kg), technical complexity, and significant international shipping costs of our commercial-grade equipment, we do not offer refunds for "change of mind" once the item has been delivered. Please consult our <strong>Product Comparison Guide</strong> to ensure you select the correct model for your needs.</p>

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